Your account
Delete your D-Money account.
You can request the deletion of your D-Money account and its associated data at any time. This page explains the process, the data concerned and the timeframes.
Last updated1 October 2026
Before you make your request
Contact the D-Money hotline on 2525 to have your account suspended. If your account has a balance, D-Money withdraws it for you before the deletion.
How to make your request
Deletion happens in three stages.
- 1
Your request
Visit the D-Money main branch (Damal Complexe, Route de la Siesta, Boulaos) or email contact@d-money.dj. Provide your account details (phone number, or MSISDN; for partner customers, also the shortcode) and your personal details, and attach your ID. - 2
Verification
D-Money compares the information you provide with the identification details recorded when your account was opened: KYC for individual customers, KYA for partner customers (merchants, agents, approved agents, businesses…). - 3
Confirmation
You receive confirmation that your account has been deleted by SMS or email.
Your data
Data deleted
Your personal data.
Data retained
Your transaction history and the business data related to your account.
They are retained for 10 years to comply with the legal obligations that apply to financial services, then deleted.
Processing time
Your account is deleted within 48 hours of sending your request.
A question about your request?
Our customer service can help you at every step.
Contact customer service