Frequently asked questions.

Signing up is free and takes place at our D-⁠Money points of sale. Bring an ID (national ID card or passport) and fill in the form provided by the D-⁠Money branch.

After you register, you receive an activation SMS within 24 hours. Once your account is activated, your electronic wallet is ready to use.

No. If you already have a Djibouti Telecom SIM card, you can sign up for D-⁠Money and use it without changing your SIM card or your phone. If you don’t have a SIM card, you need to get one first.

No. D-⁠Money is for anyone with a mobile phone and a Djibouti Telecom SIM card: whether or not you have a bank account, you can open a D-⁠Money account.

No, no minimum amount is required as with some bank accounts. A D-⁠Money account balance can range from 10 DJF to 999,999 DJF.

D-⁠Money is the mobile money service by Djibouti Telecom. It lets you manage your money from your phone: transfers, deposits, cash withdrawals at an agent, merchant payments, airtime top-up, bill payment, transfers with partner banks and online payment.

No. Your account must be activated first: you receive an activation SMS within 24 hours of signing up.

No. Dial *111# from your phone: the USSD service lets you send money, top up airtime, pay your bills or make a donation, without an internet connection.

No. Your D-⁠Money account is separate from your airtime: top-ups used to make calls cannot fund your D-⁠Money account. To add money, make a cash deposit at an agent. However, you can top up your airtime with the money in your D-⁠Money account.

Compared with other ways of sending money:

Yes. They receive a withdrawal code by SMS and show it to a D-⁠Money agent to collect the money.

Every D-⁠Money transaction asks you to confirm before it goes through: a summary shows the recipient and the amount. If you spot a mistake, simply cancel the transaction.

In the app, go to “Profile”, tap “PIN management”, then “Change PIN”.

In the app:

If your phone is lost or stolen, call customer service on 2525 immediately. To suspend your account voluntarily, go to the nearest Djibouti Telecom branch with your ID.

As soon as you have your SIM card and phone back (new or found), go to one of our points of sale with your ID and ask for your account to be reactivated.

No. Once registered, you can carry out your transactions with any approved D-⁠Money distributor, and even from home, 24/7 (money transfers, airtime top-up…). You only need to visit an approved agent to deposit or withdraw cash.

The whole process is explained on the dedicated page: how to make the request, which data is deleted and how long it takes.

Yes. Your D-⁠Money account is managed by a platform hosted on Djibouti Telecom’s secure network and can only be accessed from your phone. Access to the app is secured by facial recognition, fingerprint and two-factor authentication with a one-time password (OTP). Every transaction must be approved with your PIN. The D-⁠Money platform meets the security standards of the Djibouti Telecom group as well as international standards for banking transactions.

D-⁠Money makes sure at all times that all electronic money in circulation is backed by the same amount in real money. This money is deposited in full with several partner banks, which keep it safe.

Once your account is activated, a PIN is assigned to you automatically. Keep it secret: never share it with anyone, not even someone close to you.

Don’t panic: nobody can access your account without your PIN, and the app logs out automatically. Call customer service on 2525 immediately to suspend your account, then get your SIM card replaced through the usual process. Your PIN remains valid and you get your account balance back.

Like every service, D-⁠Money depends on the network’s technical constraints. A business continuity plan is in place to minimise the risk of service interruption.

No. Opening an account is free and there are no account fees. The USSD code *111# and the D-⁠Money app (Google Play and App Store) are free. Deposits, cash withdrawals at an agent, money transfers and merchant payments are free too.

A D-⁠Money account balance can range from 10 DJF to 999,999 DJF.

Contact D-⁠Money customer service: hotline 2525 or WhatsApp 77 18 86 86, Saturday to Thursday 8 am to 8 pm and Friday 2 pm to 8 pm.

Call the hotline on 2525 or message us on WhatsApp at 77 18 86 86 (Saturday to Thursday 8 am to 8 pm, Friday 2 pm to 8 pm), or email contact@d-money.dj. You can also visit the D-⁠Money main branch (Damal Complexe, Route de la Siesta, Boulaos) or any Djibouti Telecom branch.

D-⁠Money offers two kinds of solutions:

Yes. D-⁠Money trains your staff as soon as the equipment is delivered or the service is activated.

Yes. D-⁠Money delivers as many SIM cards as you have tills, plus a main SIM card, called the “initial SIM”, to which all tills are linked and which acts as the central till. D-⁠Money also provides the phones for the tills.

Amounts collected on the tills’ SIM cards are transferred to the initial SIM (manager). You can then transfer them straight to your bank account within the agreed time, or withdraw them.

Prices for business solutions are negotiable. Contact D-⁠Money for an offer tailored to your business.

Yes. A back office lets you view all your collected and outgoing payments, 24/7. Your access is created as soon as the contract is signed.

Yes, it is completely free, and so is support: D-⁠Money customer service is there for you on 2525 and on WhatsApp at 77 18 86 86.